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Privacy Policy

Magical Tanzania by Magical Tanzania Ltd

Last updated: April 2026

Magical Tanzania Ltd ("Magical Tanzania," "we," "us," or "our") operates this website (magicaltanzania.com) and provides safari and travel services in Tanzania. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains exactly what information we collect, how we use it, and what choices you have.

Tanzania is one of the world's safest and most welcoming travel destinations, and we want your experience with us — both online and on the ground — to reflect that. If you have any questions about this policy or how we handle your data, please contact us at any time at travel@magicaltanzania.com or WhatsApp +255 786 110 786.

Information We Collect

You voluntarily provide information to us when you submit an enquiry form on our website, send us an email, or message us on WhatsApp. The information we collect may include:

  • Full name and email address
  • Phone number (we ask for this so we can speak with you directly about your trip)
  • Intended travel dates and trip duration
  • Number of travellers and age range of any children
  • Special requirements or interests (accessibility needs, dietary requirements, wildlife interests)
  • Information about your previous Tanzania travel experience, if any

We do not collect sensitive personal data — such as health or medical information — unless you voluntarily choose to share it as part of your enquiry and it is relevant to planning your safari. You are never required to share personal information beyond what is needed to respond to your enquiry.

How We Use Your Information

We use your information solely for the following purposes:

  • To respond to your enquiry with personalised safari recommendations and pricing
  • To prepare and send you a detailed itinerary proposal if you request one
  • To communicate with you about your booking, including pre-departure information
  • To arrange ground logistics in Tanzania — transfers, accommodation, guides, park bookings
  • To send you follow-up information after your trip

We do not use your information for profiling, automated decision-making, or any purpose beyond what is described above. We do not send marketing emails unless you have explicitly opted in to receive them — and every email includes a one-click unsubscribe link.

Cookies and Analytics

Our website uses cookies — small text files stored on your device — to understand how visitors use our site. We use Google Analytics to see which pages are most visited, how long visitors spend reading our content, and which devices are used. This information helps us improve our website and content. We also use Meta Pixel to measure the effectiveness of our advertising (when campaigns are active).

None of these cookies collect personally identifiable information such as your name, email, or phone number. The data collected is aggregated and anonymous. You can disable cookies at any time through your browser settings — doing so will not prevent you from using our website.

Data Sharing

We share your personal data only in the following limited circumstances:

  • Ground operations in Tanzania: To deliver your safari, we share your booking details with our local team — your guide, driver, and lodge or camp partners in Tanzania. They receive only the information they need to deliver your services.
  • Legal requirements: We may share data with Tanzanian government authorities if required by applicable law.
  • Email service provider: We use Resend to send email communications. Your email address is stored on their secure, encrypted platform solely for this purpose.

We do not sell, rent, or otherwise share your data with advertising networks, data brokers, or third parties for purposes other than delivering your safari services.

Data Retention

We retain your enquiry data for 24 months from the date of your most recent communication with us. This allows us to respond to follow-up questions if you return to plan your Tanzania trip at a later date. If you make a booking, we retain your booking records for 7 years in accordance with Tanzanian financial reporting requirements. After these periods, your data is securely deleted or anonymised.

Your Rights

You have the right to:

  • Request a copy of all personal data we hold about you
  • Request correction of any inaccurate personal data
  • Request deletion of your personal data at any time
  • Unsubscribe from any email communication with a single click
  • Lodge a complaint with your local data protection authority if you believe we have mishandled your information

To exercise any of these rights, email travel@magicaltanzania.com with your request. We will respond to all requests within 30 days.

Data Security

Our website uses HTTPS encryption (TLS 1.2/1.3) on all pages — you can verify this by looking for the padlock icon in your browser's address bar. Access to customer data is restricted to authorised Magical Tanzania staff and requires authentication. Our email service provider (Resend) maintains enterprise-grade encryption for all stored data.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at travel@magicaltanzania.com and we will promptly delete the data.

International Data Transfers

Magical Tanzania is based in Arusha, Tanzania. If you are contacting us from outside Tanzania, your information will be transferred to Tanzania in accordance with this Privacy Policy. Tanzania has data protection laws that govern how personal information is handled. We take reasonable steps to ensure that any international data transfer is conducted securely and in compliance with applicable law.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

Frequently Asked Questions

What information do you collect about me?
We collect the information you voluntarily provide when you fill out an enquiry form, email us, or message us on WhatsApp. This typically includes your full name, email address, phone number, intended travel dates, number of travellers, and any details about your trip preferences or special requirements. We do not collect payment card information — all payments are processed through secure third-party payment providers. When you browse our website, we collect basic analytics data through Google Analytics and Meta Pixel (see Cookie Policy below).
How do you use my information?
We use your information solely to respond to your enquiry, prepare personalised safari recommendations, and arrange bookings if you decide to proceed. We do not sell, rent, or share your personal data with third parties for their own marketing purposes. If you make a booking, your information is shared with our ground operating team in Arusha — our guides, drivers, and lodge partners — solely to deliver your safari. We may also use your email to send you safari planning information before your trip, and follow-up information after your trip. You can unsubscribe from any email communication at any time.
What are cookies and how does Magical Tanzania use them?
Cookies are small text files stored on your device when you visit a website. Our website uses cookies from Google Analytics to understand how visitors use our site — which pages are most visited, how long visitors spend on each page, and which devices they use. This data helps us improve the website experience. We also use Meta Pixel to understand how visitors interact with our advertising (when campaigns are active). Neither of these cookies collect personally identifiable information. You can disable cookies in your browser settings at any time — doing so will not prevent you from using our website, though some personalised features may not work.
How long do you keep my data?
We retain your enquiry data for 24 months from the date of your last communication with us. If you make a booking, we retain your booking records for 7 years in accordance with Tanzanian tax and financial reporting requirements. After these periods, your data is securely deleted or anonymised. You can request deletion of your data at any time — see Your Rights below.
Does Magical Tanzania share my data with third parties?
We share your data only in these specific circumstances: (1) With our ground operating team in Arusha — our local guides, drivers, and lodge partners — solely to deliver your safari services. (2) With government authorities if required by Tanzanian law. (3) With our email service provider (Resend) solely for sending you information about your enquiry or booking. We do not share your data with any advertising networks, data brokers, or analytics companies outside of the standard Google Analytics and Meta Pixel integrations. Any third party with whom we share data is contractually required to handle your data securely and in accordance with this policy.
What are my rights regarding my personal data?
You have the right to: (1) Request a copy of all personal data we hold about you. (2) Request correction of any inaccurate personal data. (3) Request deletion of your personal data at any time — we will honour this request unless we are required to retain it for legal or contractual reasons. (4) Unsubscribe from any marketing emails with a single click — every email we send includes an unsubscribe link. (5) Lodge a complaint with your local data protection authority if you believe we have mishandled your data. To exercise any of these rights, email travel@magicaltanzania.com with your request.
Is payment information handled securely?
We do not store payment card information on our servers. All payments are processed through secure, PCI-compliant third-party payment providers. When you pay for your safari, you enter your card details directly into the payment processor's secure interface — we never see your full card number. Bank transfers and other payment methods are handled through similarly secure, traceable channels.
How does Magical Tanzania protect my data?
Our website uses HTTPS encryption (TLS 1.2/1.3) on all pages — you can verify this by checking for the padlock icon in your browser address bar. Access to any customer data is restricted to authorised staff only and requires authentication. Our email communications are sent through Resend's encrypted infrastructure. While no system can guarantee 100% security, we take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
How will I know if this policy changes?
If we update this Privacy Policy, we will change the 'Last updated' date at the top of this page and, for material changes, we will notify you by email or by posting a prominent notice on our website before the change takes effect. We encourage you to review this page periodically to stay informed about how we protect your information.